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Five weeks, five days and about five hours later we were reconnected by BT Open Reach and it only took them a couple of hours to sort out the entire problem start to finish. The phone works and so does the Internet - finally.
Why it took so long, why we were lied to time and time again and why they sent a lonely engineer with a single hand held tool box to fix the fault only the day before - goodness only knows for we do not.
We received texts saying the fault had been repaired on 5 or 6 separate occasions, the engineers who turned up only to stand and stare at the broken line several meters above their heads could have made up a football team - and not five-a-side either.
Even the CEO's office staff were lied to by Open Reach and were as perplexed as we were about the protracted delay, but we have learned several lessons: Facebook is wonderful and we have many friends who put themselves out to help us. This Blog had hundreds of hits so I guess people were interested enough to read about our problems and BT, who have spent hundreds of millions of pounds buying TV rights to various Sports, have not set up sufficient infrastructure to serve the customers they have. Misplaced priorities? We think so and we will vote with our feet very soon.
